Manage your subscription

Check the subscription and usage before changing plans. Select the correct workspace first: billing and limits apply to that workspace, not to every workspace associated with your account together.

You need a role with billing-management permissions. If you cannot open the billing portal or change the subscription, ask the workspace administrator for help.

Current prices, plans and limits are available on pricing and in the selected workspace’s billing view. Check your own contract for individually agreed terms.

1. Review current usage on the Subscription tab.
2. Open Plans and compare the required plan and billing period.
3. Review the payment or change summary before confirming.
4. Return to billing and verify that the subscription and limits have updated.

Returning from the payment provider does not by itself confirm payment. If the updated details are not visible yet, wait briefly and refresh. Do not repeat the purchase without checking the status of the first payment.

Open the billing portal from Invoices. Manage the payment details available there and download the invoices you need. If the portal does not open, check the error message and your permissions before trying again.

Review the effect and effective date of cancellation on Subscription before confirming. Afterwards, verify that the expected cancellation state appears. Individually agreed terms may differ from a self-service subscription.

If billing remains unclear, contact us . Include the workspace, time of the event and visible error message. Do not send payment-card numbers or security codes.

1. Choose an add-on for the workspace

   Open Plans → Available Add-ons. Check what the add-on provides, its quantity, price and whether payment is one-time or recurring. Availability depends on the workspace subscription; not every add-on is offered to every workspace.

2. Confirm the purchase

   Review the payment summary before confirming. Return to billing after payment. If its status is pending, wait and refresh the view.

3. Verify the addition

   Check the usage indicator or Subscription → Active Add-ons. Purchased credit balance and monthly allowance are different things. Returning from the payment provider alone does not confirm purchase.

Manage a recurring add-on under Active Add-ons. Check the effective cancellation date and its effect on the usage limit. Cancelling an add-on is different from cancelling the whole subscription. If a purchase or cancellation is unclear, check the event’s status before making another payment.

Automatic top-up purchases additional credits when the available balance falls below your chosen threshold. It makes paid purchases; it is not merely a low-balance notification. You need an active subscription and permission to manage billing.

1. Open Subscription → Automatic top-up.
2. Check the payment card. If it is missing, choose Add payment card. Saving a card does not by itself enable top-up.
3. Review Top up when credits below, the top-up package and the displayed price.
4. Enable Automatic top-up enabled and wait for save confirmation.
5. Verify the saved state and monitor invoices and the purchased credit balance.

To prevent new automatic purchases, disable the setting and verify the save. This does not reverse an existing purchase. If saving the card or topping up fails, read the error and check payment details through Invoices; do not repeat a purchase without establishing the first event’s status.