# Manage your subscription

URL: https://aihio.ai/en/help/billing/manage-subscription\
Description: Review workspace billing, make a change and verify its status.

Check the subscription and usage before changing plans. Select the correct workspace first: billing and limits apply to that workspace, not to every workspace associated with your account together.

You need a role with billing-management permissions. If you cannot open the billing portal or change the subscription, ask the workspace administrator for help.

## What you can do

| Billing tab      | Task                                                               |
| ---------------- | ------------------------------------------------------------------ |
| **Subscription** | Review the current subscription, usage indicators and cancellation |
| **Plans**        | Compare available plans and billing periods                        |
| **Invoices**     | Open the billing portal and review invoice history                 |

Current prices, plans and limits are available on [pricing](/en/pricing) and in the selected workspace's billing view. Check your own contract for individually agreed terms.

## Change the subscription

1. Review current usage on the **Subscription** tab.
2. Open **Plans** and compare the required plan and billing period.
3. Review the payment or change summary before confirming.
4. Return to billing and verify that the subscription and limits have updated.

Returning from the payment provider does not by itself confirm payment. If the updated details are not visible yet, wait briefly and refresh. Do not repeat the purchase without checking the status of the first payment.

## Payment details and invoices

Open the billing portal from **Invoices**. Manage the payment details available there and download the invoices you need. If the portal does not open, check the error message and your permissions before trying again.

## Cancel the subscription

Review the effect and effective date of cancellation on **Subscription** before confirming. Afterwards, verify that the expected cancellation state appears. Individually agreed terms may differ from a self-service subscription.

If billing remains unclear, [contact us](/en/contact#contact-form). Include the workspace, time of the event and visible error message. Do not send payment-card numbers or security codes.

## Buy an add-on and verify its status

1. **Choose an add-on for the workspace**

   Open **Plans → Available Add-ons**. Check what the add-on provides, its
   quantity, price and whether payment is one-time or recurring. Availability
   depends on the workspace subscription; not every add-on is offered to every
   workspace.
2. **Confirm the purchase**

   Review the payment summary before confirming. Return to billing after
   payment. If its status is pending, wait and refresh the view.
3. **Verify the addition**

   Check the usage indicator or **Subscription → Active Add-ons**. Purchased
   credit balance and monthly allowance are different things. Returning from
   the payment provider alone does not confirm purchase.

Manage a recurring add-on under **Active Add-ons**. Check the effective cancellation date and its effect on the usage limit. Cancelling an add-on is different from cancelling the whole subscription. If a purchase or cancellation is unclear, check the event's status before making another payment.

## Enable automatic credit top-up

Automatic top-up purchases additional credits when the available balance falls below your chosen threshold. It makes paid purchases; it is not merely a low-balance notification. You need an active subscription and permission to manage billing.

1. Open **Subscription → Automatic top-up**.
2. Check the payment card. If it is missing, choose **Add payment card**. Saving a card does not by itself enable top-up.
3. Review **Top up when credits below**, the top-up package and the displayed price.
4. Enable **Automatic top-up enabled** and wait for save confirmation.
5. Verify the saved state and monitor invoices and the purchased credit balance.

To prevent new automatic purchases, disable the setting and verify the save. This does not reverse an existing purchase. If saving the card or topping up fails, read the error and check payment details through **Invoices**; do not repeat a purchase without establishing the first event's status.
## Next steps

- [Understand usage and limits](/en/help/billing/usage) — Check message credits and knowledge usage, and identify which limit has been reached.